How can a moderator just ignore a post from one person and then answer a post from another the next day?
At least acknowledge every post. You may or may not answer it but you can at lease respond. Would it hurt to reply with...
"Dear poster, I/we don't do that kind of work" or
"Dear poster, I/we don't know how to fix that yet" or
"I/we are looking into this".....
That would help!
Thanks